Frequently Asked Questions
Everything you need to know about your Cernucci order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 28-day return policy from the date you receive your item. Products must be in original, unworn condition with all tags and packaging intact to qualify for a refund.
Will your jewelry fade or turn my skin green?
No. Our jewelry is crafted with high-quality materials including 14k/18k Gold plating and premium stainless steel or 925 Sterling Silver bases to ensure durability and prevent skin irritation.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and reference number to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for flexible installments.
Do you offer a warranty on your products?
Yes, all Cernucci items come with a 12-month warranty covering any manufacturing defects. Please contact our support team with your order number for assistance.